Ever since we first launched JCK, back in 2003, our primary goal has been to satisfy the individual needs of each and every JCK customer. We would like you to be 100% satisfied with your purchase and we want you to really enjoy cooking with your fine Japanese Chef's knives.
Here are some examples of the feedback that our customers have provided about our store and products:
We always welcome your comments and advice about our store and we would be grateful to hear any feedback you have concerning your purchasing experience with our store, or about your experience of using our products. Please submit your feedback
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This knife is elegantly, beautifully hand crafted by Master Saji. It is a Majestical looking Knife. It is very sharp out of the box. Definitely, it will be placed in my Collection cabinet.
Sean in United States
Item purchased:
Takeshi Saji VG-10 Custom Damascus Wild Series Gyuto 270mm
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Dear JCK,
I just took delivery of your knife at 12:45 pm. Here in West Virginia, Wow! That was fast!
I have had misono knives for 10 years, and I was struck by the quality and workmanship of this product. I personally feel they have a better feel in the hand then the misono's brand.( Shush don't tell them I said that! ). From this moment forward you have a new cheerleader with you new brand! You all hit a home run!! Way to go!
Thank you for your incredible customer service! It is always second to none!
I will be purchasing more in the future.
Thank you again, keep up the incredible craftsmanship!
Now need a rugged out door knife!
Sincerely,
Jim in United States
Item purchased:
JCK Original Kagayaki VG-10 KV-5ES Gyuto 210mm
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First, I would like to "Thank" Mr. Koki Iwahara for his great customer service and kindness. But also without a doubt, the quality of the knife I just recently purchased from JCK is not a hype. I already tested it, and Masamoto KS 270mm Gyuto is KING in the kitchen out of 14 knives I have owned and used. It's truly an A.......MAZING knife.
Sean in United States
Item purchased:
Masamoto KS Series KS-3127 Wa Gyuto 270mm
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Mr. Iwahara,
I've been working in kitchens since i was 12 yrs old. In my professional career I've been proud to spend a majority of my time in NYC in several Michelin Star restaurant.
Every chef I've ever met asks me about my knives and where I got them. I tell them about your site, your service and your fantastic track record in selecting and featuring some of the greatest quality japanese steel. My personal favorite... Fujiwara Kanefusa, has been my go to knife brand for the past 8 yrs. Their history and lineage speaks for itself in its quality and master bladesmith work.
I would like to take this opportunity to thank you for making these easily accessible to western chefs I'm very grateful. I'd also like to take this opportunity to send my gratitude to the bladesmiths/swordsmiths of the Fujiwara brand. I love these knives. They truly are an extension of myself, and my exposure to these knives would not be possible without you and your fantastic service.
So, In sort Mr. Iwahara, thank you for your fantastic work! Keep it up!
Sincerely,
Vincent in United States
Item purchased:
Fujiwara Kanefusa FKM Series Gyuto
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Dear Koki,
I have got my Fu-Rin-Ka-Zan Hon Kasumi Series Gingami No.3 Yanagiba 270mm. It was my second knife from JCK. I am very satisfied with JCK's service. My knife came very fast as always.
The knife is so beautiful and I am very happy to have it. I already post a video on YouTube about Fu-Rin-Ka-Zan Hon Kasumi Series Gingami No.3 Yanagiba 270mm :)
I would like to thank You and JCK. Please send my special thanks to knife maker who made this knife so nice and beautiful.
Best regards
Peter in Poland
Item purchased:
Fu-Rin-Ka-Zan Hon Kasumi Series Gingami No.3 Yanagiba
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Hi Koki,
Thank you for the email and noticing me again. It is now the third order I have made with JCK. My first purchase was a fu-rin-ka-zan ZDP189 wa gyuto a few years ago which I still use almost every day and love it. Your website is clear, very informative and easy to use. The customer service has always been great as well. I like to purchase all my fish whole to check for freshness so I am looking forward to the new knife to make my time in cleaning these fish more enjoyable.
Thank you!
Terry in Australia
Item purchased:
Fu-Rin-Ka-Zan ZDP-189 Clad Wa Gyuto Knife
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Koki,
Thanks so much for your email regarding our recent purchase. This purchase is a gift for some close friends, but we currently have the Natures Blue Moon series Nakiri and Wa Petty.
I really love the balance of the traditional Japanese knives much more than western chef knives. We've had both knives for about a year now and use them to prepare 2-3 meals every day. The edge has held very well, and sharpening them ourselves has not been a problem.
Some friends came for dinner and used our Nakiri and fell in love with it-so for a holiday present this year we are gifting them the Kurouchi Nakiri.
We're so happy we found you all. Thanks for providing beautiful and well made knives at such a reasonable cost.
Best,
Michael in United States
Item purchased:
JCK Natures Blue Moon knives
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I have been buying knives on this site for several years now and they are all beautiful! I especially love the Mizuno Tanrenjo's knives. I will definitely be buying more knives here in the near future! And a special thanks for the great communication from Mr. Koki.
Erin
Item purchased:
Mizuno Tanrenjo Honyaki DX Wa Gyuto knives
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Hello Koki,
Thank you for your kind email. I'm excited to try one of your JCK series knives ! I love how informative your web site is and I find myself reading about the Steel types and the different knife makers and their history !
I have spent much more time at your web site than just placing the order - I really look over the different types and styles of knives you offer and enjoy my time doing this.
I tell my friends about your company and hopefully you will see more knives coming to lovely Charlottesville, Virginia.
Best
Brad Mccarthy
Item purchased:
Mr. Itou R-2 Custom Damascus Santoku
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Mr. Iwahara,
I was able to sharpen and use my Mizuno DX gyuto for the first time today.
The experience was the best I have ever had. Instead of cutting with a knife, it feels like doing calligraphy with a fountain pen, or a brush.
There is so little force making the cut, that using it feels effortless. Instead of pushing, my hand simply guides the edge.
I'm sorry if this sounds a bit poetic, but it was a new experience. I'm sure you know how wonderful these knives are, but it was eye-opening for me.
Thank you again,
Sam Byrne
Item purchased:
Mizuno Tanrenjo Ao Hagane DX Wa Gyuto
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Dear Mr. Iwahara,
Since I bought my JCK Original Oagayaki VG-10 Wa Gyuto, the greatest and most well handling knife I have ever touched, you are and will be the first place I go to when looking for knives.
I use this knife all day, every day at my work and am looking forward to be using it for many of years. This knife holds its edge very well and is extremely sharp, even my boss asks to borrow it sometimes.
I sharpen my knives on the JCK Special Combination Whetstone Grit #1000/#4000, which works very well and is so easy to use.
I’m the one to be grateful, thank you for your service and support.
Sincerely,
William
Item purchased:
JCK Original Kagayaki VG-10 Series KV-8 Wa Gyuto 240mm
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You guys have a great business and provide wonderful customer service. I only wish I needed more knives!
I also should say a few words about the first knives I bought from you. First, the Sukenari HAP40 gyuto is so good I cannot describe it in words. It's light and thin, but also feels very solid. I don't know how they managed to do both, but they did.
Second, the Hattori boning knife. It took a long time for me to figure out how to sharpen it (it's not an actual single bevel knif), but is rather like a 95/5 bevel). Once I did, I put a very sharp edge on it, and it's now one of my most used knives.
I'm so glad I ordered both those knives from you!
Item purchased:
Sukenari HAP-40 Wa Gyuto
Hattori FH Series FH-5 Boning Knife
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Hi Koki,
I just received my order of the Hattori Forums FH Series Petty knife. I am astounded at how quickly it arrived (just 4 days) and I couldn't be more pleased with the knife's appearance and performance.
I bought a Gekko nakiri knife from you many years ago. I'm still using it with great pleasure. However, this 120mm petty knife is in a class of it's own. I've never experienced a knife this sharp and balanced.
Thank you again for great products and great service.
Howard Parnes in United States
Item purchased:
Hattori Forums FH Series Petty
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Dear JCK team,
Last week I've received Mr. Itou's Damascus Series nakiri. It is a true masterpiece, superbly built, well-balanced and sharp as hell. Great tool in my eternal war with salad greens :). This is my second purchase from JCK, the first one being Mr. Hattori's higo. I'm extremely satisfied with your impressive selection of products, excellent service and ability to keep shipping costs so low .
Keep up good work!
Dmitriy, Tel-Aviv, Israel
Item purchased:
Mr. Itou R-2 Custom Damascus Nakiri Knife
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Dear Mr Iwahara
you have always given me great support and shown great kindness.
Please do let me know when once the other knife is available for purchase
I am so eager in anticipating the arrival of new Wa Gyuto. I am so excited.
You inspired me very much with your sharing which made it possible for me to learn and appreciate the knives and the craft behind it. and you consistent prompt answering to any questions posed is so valuable for making purchase and knowing what we are buying.
You have been doing all of us customers a great service by offering this shipping rate which is amazing because i still do not understand how you do it but everywhere on buying from internet there is a shipping charge and sometimes for example Amazon the shipping charge is higher than the product being purchased.
so thank you (arigato gosai masu) again and again.
your kindness and great service to a small purchaser like myself is the greatest gift of all.
Sincerely yours
Ho keen fi (From Singapore)
Item purchased:
Fu-Rin-Ka-Zan Blue Steel No.2 Hon Kasumi Series Wa Gyuto (Single Bevel Edge)
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Greetings,
I have received my order, thank you.
That's a great postal service you have, I bought the knife for a friends birthday present, so time was important, but no need to worry! Japan to the UK in 3 days.
The finish on this knife is first class and it's balance is just right, with an edge of intention that will amaze my friend for certain. I'll be ordering one for myself in the near future and will recommend your company and the 'JCK Natures Inazuma Series Wa Santoku' without hesitation to anyone that wants to find out what a really good knife can be.
Regards,
Stephen. (From United Kingdom)
Item purchased:
JCK Natures Inazuma IN-2 Wa Santoku 180mm
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Item purchased:
Hinoura White Steel No.1 Kurouchi Series Wa Gyuto
Knives received and I want to say that I am extremely impressed with the quality of these knives and also how you administer your website. Communication and shipping are world class and I am not only happy to show my friends theses knives but I am equally happy to share with them the great place I got them from! I have owned Henkel's and Wustoff in the past, this is my first set of true Japanese knives and I'm very impressed! Hats off to you and all the craftsman behind these truly superior products!
John from United States,
Item purchased:
JCK Original Kagayaki Basic Series Santoku
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Hello Koki Iwahara,
I absolutely love JCK. The website is very informational and useful when searching for a new knife to add to my collection. I have purchased two knives from JCK and I love both of them. I will continue to use JapaneseChefsKnife.com for all my future online purchases. Thank you
Samuel in United States
Item purchased:
Fujiwara Kanefusa FKM Series No.9 Gyuto 210mm
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Dear JCK team,
I just received my knife today and wish to thank you for your super speed handling and your nice and fast customer service.
It won't be the last time I am 'shopping' on your website and be sure the word will be spread...
Thank you
A happy customer
Sven
Item purchased:
Misono Sweden Steel Series
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Dear Koki Iwahara San,
You are the greatest Japanese Knife Seller on the Globe!
Let me thank you from bottom of my heart for all your kind help and attention to me. I'm very happy with all the wonderful Japanese masterpieces, purchased from your honored company. What I know about Japanese knives, mostly come from you.
Can't await to held the Hiromoto Santoku in my hands. Once again thank you very much for help with paperwork, and choosing best piece for me. It will be all right, sure.
Have Successful Business and Sunny Days.
With best wishes
sincerely yours
Kornis Iris (Ayame)
from Hungary
Item purchased:
Mr. Itou R-2 Custom Damascus Gyuto
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Thank you so much! Knifes are for my husband, he is a chef. I ordered one of you knifes for him few years ago and it is steel amazing like in first day! Thank you one more time. You are making amazing knifes and my husband is very happy to have them. Have a nice day!
E. Suroveškina
Item purchased:
Fu-Rin-Ka-Zan Blue Steel No.2 Hon Kasumi Series Kiritsuke Yanagiba
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Dear Koki Iwahara,
I received the knife few days ago and I must say that I am absolutely happy with it and with the superb service you provide. This Sugimoto is the second cleaver I have bought from you but I guess it won´t be the last.
Thank you so much again.
Best regards
Neftalí
Item purchased:
Sugimoto Virgin Carbon Steel Chinese Cleaver
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Koki,
I received the Mr. Itou gyuto today and am very pleased. It is a very beautiful piece and a joy to admire. It also cuts very well, food release is a little sticky but I expect that with Damascus. The beauty makes up for anything it may lack in performance which is minimal, this is a very fine knife. Again, I thank you for your great offerings and your excellent service.
Don
Item purchased:
Mr. Itou R-2 Custom Damascus Gyuto "Turquoise Handle"
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Dear Iwahara San,
I have just received the Masamoto VG Series Gyuto. Your speedy replies to my queries which gave me a sense of personal touch, detailed and simple to understand specifications on the products in your websites, super-fast delivery, attractive shipping fee of $7, most importantly the undamaged, superb end product received matched all the specifics stated. I have full confidence in the integrity of your company and your recommendations. As a foreigner, to buy Japanese products in your website is easier than buying the product in Japan. It's like a free personal assistant answering all my queries, giving me a wide range to select from and I can take my time to decide without being rushed. So I'm writing to say a big Thank You!
I have just retired and have been cooking a lot for 8 months. Sharpness and easy maintenance are my top most priorities. I was about to order the petty knives you recommended. After I received and used the Masamoto VG Series Gyuto, it matched all my needs and the sharpness is TOO GOOD for me. This gave me solid confidence to stick to Masamoto knives instead of your recommendation. So I have ordered the Masamoto ST petty and VG petty.
In case you are wondering, I bought the Masamoto VG Gyuto based on America Test Kitchen recommendation. They have featured several kitchen items which I own and trust for many years thus the reliability in their recommendation. That is how I got to know Masamoto knife.
Wishing you blue skies and everything nice.
Yours respectfully,
SYU AI HWA
Item purchased:
Masamoto VG Series
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Dear Koki,
I just wanted to send you a personal email to thank you so much for your very kind help in getting me the left handed glestain filet knife. I started using the knife today at the restaurant and it is now my new favorite knife! your customer service is incredible and I am very impressed with how quickly you were able to send the knife here. I look forward to shopping with JCK again.
All the best,
Michael Izzard
Item purchased:
Glestain Fillet Knife
