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Order Info
(1) For your easy ordering
process and secure on-line credit card payment,
we have provided the "Add to Cart" button though
PayPal.
(2) For those who do
not want to open account at paypal and do not use Credit
Card, we will accept your personal check or MO sent to our San Diego
office at "Kencrest USA, Inc. 6120 Decena Drive #112, San
Diego,CA92120, United States". Phone 858-204-0197 (please
make your check payable to Kencrest USA and allow several days to
clear the personal check). You can e-mail your order and payment
information to koki@kencrest.us
For those who do not
want to use Online Credit Card Payment Service or PayPal Service, we
accept your order and Credit Card payment by "FAX
to our Japanese office Fax No. 81-575-25-2699" or
"Phone Call to our US Office 858-204-0197"
or "Email to koki@kencrest.us". Below Order
Information are required for processing your Credit Card
payment. (If you send your Credit Card Info by Email, for the security reason, please send your Credit Card No. in at
least 2 mails and you send second mail few minutes later from
the first mail)
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*Your Order
List :
*Type of Your Credit
Card :
*Your Credit Card
Number : (For security, please divide and
send the Credit Card No. in separate Email if you
send your Credit Card Info by Email.)
*Expiration
Date :
*Your Verification
Number (3 or 4 Digit Number) :
*First Name (Exactly
same as the name on your Credit Card) :
*Last Name (Exactly same
as the name on your Credit Card) :
*Street Address
:
*City
:
*State or
Province :
*Your Zip Code or Postal
Code:
*Country
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(3) We will basically
ship your order directly from Japan via EMS (speed post, insured).
It will usually take only 4-5 days to arrive you. For the knives we
have in stock at San Diego, we will ship via USPS from San Diego. As
soon as the shipment is made, we will e-mail you the EMS tracking
number, and you can trace it at EMS Trace
(4) The shipping charge of $7 will be added to your initial knife
ordered, and no additional charge for the second knife and more, if
ordered together.
(5) Any defective knives, if found, can be returned to our
San Diego office address below for refund or replacement.
In case that if you don't like your order of
knife after receipt of your order, we accept your
returning within 10 days. Shipping cost for returning will
be customer's cost. (This does not cover any misuses or
abuses.) Please notify us for the return Email at koki@kencrest.us.
All returns should be made in
original package and they must be new. (Never
used and never be in Water).
Kencrest USA, Inc. 6120 Decena Drive #112, San
Diego, CA 92120, United
States
(6) Unlike common kitchen knives available in the market,
Japanese Chef's knives are extremely sharp. Please use special care
to use them (never use to cut a frozen food), and after used, please
wipe the blade with a dry cloth and store in the safe and dry place
(dishwasher machine is not recommended to avoid
rust).
(7) We
also have another website for Outdoor use knives produced in Japan.
Please look at the top brand knives such as "Hattori", "Seki-Cut",
"Saji" etc at www.japaneseknifedirect.com
THANK YOU FOR SHOPPING WITH US
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